Apple changed its after-sales policy in Korea and is now offering a “best in the world” replacement plan for Korean customers with defective products, according to a report in The Korea Herald. In compliance with its global return policy, Apple previously replaced a defective product with a refurbished one. Now, the company has a new set of standards in Korea that will provide customers with a new unit when a defective product is returned within 30 days of purchase.
Apple started replacing defective iPhones with new units back in October 2011 and recently said it will apply the same policy to the rest of its products, except the iMac. The change was prompted by a bill that went into effect on April 1. The bill requires companies to adhere to the country’s stringent after-sales policy or state on the product packaging what terms the consumer loses when it buys a product that does not comply.
[Via The Next Web]
Apple Korea to replace iPads, iPods to comply with regulations originally appeared on TUAW – The Unofficial Apple Weblog on Thu, 10 May 2012 08:35:00 EST. Please see our terms for use of feeds.