Fitbit today stopped sales of its Fitbit Force and released a volunteer recall of the product adhering to a number of customer problems of skin inflammation.
Very first released in October of 2013, the Fitbit Force is the company’s newest wearable activity tracker, keeping an eye on rest, steps taken, proximity traveled, calories burned, and stairs climbed.
Reports of skin irritation from the Fitbit Pressure started getting footing in January after a report from The Consumerist indicated several customers experiencing call dermatitis after lengthened usage of the band.
Fitbit promptly started offering refunds or product replacements to affected clients and suggested the troubles can be induced by a nickel allergy, as nickel is a component of the stainless steel made use of in the band. Fitbit’s complete recall letter is below, thanks to TechCrunch:
We wished to offer an update on our examination into reports we have actually obtained about Force customers experiencing skin irritability.
From the start, we have actually taken this issue extremely seriously. We worked with independent laboratories and health care experts to conduct an extensive examination, and have now found out sufficient to take more action. The products utilized in Force are generally discovered in many consumer products, and had an effect on users are likely experiencing a sensitive reaction to these products.
While just a little percentage of Force users have stated any type of problem, we appreciate every one of our customers. We have stopped selling Pressure and are in the process of conducting a volunteer recall, from an abundance of care. We are also carrying out a refund straight to consumers for complete market price. We wish to give thanks to every participant of the Fitbit community for their proceeded loyalty and assistance. We are working with our next-generation tracker and will announce information about it quickly.
For added details, please contact our assistance line at: 888– 656– 6381, or browse through http://www.fitbit.com/forcesupport.According to Fitbit co-founder and CEO James Park, only 1.7 percent of Fitbit users have actually stated skin inflammation concerns. An independent research study did, nonetheless, determine the Fitbit is inducing sensitive call dermatitis in some users, likely as a result of nickel contact or from the band materials/glue used in the device’s building. Fitbit Force owners can ask for a refund for their devices from the Fitbit web site, with the firm promising to send a repayment check within two to 6 weeks after a returned tool is gotten. Fitbit is likewise working on an updated hypoallergenic model of the Force to be released at some time in the close to future.