Since the launch of the latest MacBook Air, Citrix GoToMeeting users on the new machines have not been able to use their onboard webcams. The latest edition of the MacBook Air was released on June 10, 2013. On June 11 Apple put up a support page addressing an issue with the FaceTime HD camera not working with some applications. This issue has been around for quite some time.
Much to the chagrin of many GoToMeeting users, other video chat programs — Skype, Facetime, and Google Hangouts — have released updates or already worked with the new MacBook Air. But those services don’t offer the same security and features that GoToMeeting offers. It’s a good program for video conferencing, which is why some users are getting frustrated about the lack of any clear timeframe as to when the issue will be fixed.
The only public information available about the issue is a thread on the GoToMeeting community page, which was started on June 25. On June 28 a GoToMeeting Community Leader made a post blaming a change in the MacBook Air’s video driver and said there was no timeframe available for fixing the issue as it would require an update to the GoToMeeting endpoint.
On July 16 a community member received an email response about the issue from Citrix.
Thank you for contacting Citrix Global Customer Support.
At this time there has not been an announced ETA on when an updated version of GoToMeeting is to be released to address this issue. We apologize for any inconvenience with this.
Your comments are valuable and have been forwarded on to our Development Team to be considered for a future enhancement. We encourage you to continue providing us information about your experiences using GoToMeeting as we are constantly seeking ways to enhance and improve our product. Thanks again for taking the time to write to us with your suggestion.
Adrian Iglesias | Coordinator, Global Customer Support
Citrix | Online Services Division http://www.citrixonline.com
On July 18, August 5, and August 22 the same Community Leader as before responded, each time with the same basic message. At this time no ETA is available and developers are aware of the issue.
We’ve reached out to Citrix for a comment as to the status of an update. In the meantime you can follow the community thread about this issue here.