Sporadic reports of poor phone call quality on iPhone 7, may be linked to Verizon

A small number of iPhone 7/7 Plus owners are reporting poor sound quality during phone calls. The issue doesn’t appear to be widespread, but there have seemingly been enough reports for Apple to update a generic support document for the sound issues.

Incoming audio sounds distant.  Like it is coming from behind the phone or something.  It almost sounds like the phone is on speaker phone but it isn’t […]

A couple of users say that they have taken their phones to a Genius Bar and been told the issue is with their service provider, Verizon.

Apple’s support document recommends ten steps to solve or narrow down the issue, ranging from ensuring the volume is up to using a brush to clear any debris from the speaker.


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