Sprint today became the first network to allow all of its Galaxy Note 7 customers to exchange their handset for any other type of smartphone.
The change in policy comes a day after a supposedly safe replacement Galaxy Note 7 apparently set alight on a U.S. passenger plane before takeoff, causing an evacuation of the aircraft.
“If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window,” a Sprint spokesperson told Recode.
According to Samsung, devices issued as replacements in its recall have been deemed safe because they use batteries that came from a different supplier to those that could overheat. However, reports of exploding Note 7 phones persist, which the company says it is looking into.
A Sprint representative said it is “working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones”.
Most carriers have encouraged their customers to exchange their first-generation Note 7 devices in exchange for either a refund or a replacement updated Note 7 handset, however Sprint is the first to allow all customers to return the replacement version as well, outside of standard return windows.
Samsung announced strong third-quarter earnings guidance to investors on Friday despite its exploding smartphone woes, thanks in part to the company’s component and display panel business.