Web Help Desk is software that runs on Mac OS Server, among other platforms — it’s an enterprise “help tracking” package that allows small and large companies to track IT and help support across large teams and customer bases. Users access the ticketing system via their web browsers, or via their iPhones with the Web Help Desk iOS app.
The company that makes this software just got acquired by another IT software company called Solarwinds, but apparently Solarwinds is planning to do things over there a little differently: the Mac and Linux version download links have been removed from the website. A salesperson at the company emailed TUAW reader Neil, and says that “moving forward [Web Help Desk] is strictly Windows-based.”
That’s a strange decision — according to the company’s page, even Apple makes use of the Web Help Desk software, so there’s definitely a call for the Mac version. On the company forums, another representative says the issue isn’t quite over yet: Web Help Desk will continue to support previous Mac customers, and hasn’t yet decided what the future holds.
In the meantime, there are plenty of alternatives for issue-tracking systems like this, many of which will work fine on Mac OS (and quite a few that are open source as well). Our own Brett Terpstra recommends the hosted Tender web app as a support solution, so that’s worth checking out as well. Still, migrating from one of these systems to another is likely a huge pain, so hopefully Web Help Desk and Solarwinds will find the resources necessary to keep its Mac version up and running.
WebHelpDesk acquired, Mac and Linux versions disappear originally appeared on TUAW – The Unofficial Apple Weblog on Fri, 27 Jul 2012 16:30:00 EST. Please see our terms for use of feeds.