After discovering a variety of faulty 3TB tough drives used in particular 27-inch iMac computer systems, Apple has announced a replacement program that will certainly see potentially broken parts exchanged out for new ones. The Cupertino business, which has actually published a support page for this extremely issue, has verified that certain 3TB disk drives “might fail under specific conditions,”which the problem affects particular 27-inch iMac models sold in between December 2012 and September 2013.
The dedicated support page, which was upgraded just the other day, does validate that either Apple itself or an Apple Authorized Expert (AASP) will gladly replace the potentially malfunctioning difficult drive free of charge. Apple is also proactively getting in touch with customers who bought an impacted device and provided a legitimate e-mail address at the time or purchase to inform them of the replacement technique.
As you might anticipate, thinking about the amount of individual and delicate data that is often kept on difficult drives, Apple is recommending that those who are, or who could be influenced, by the faulty difficult drive go through the replacement procedure as soon as possible to reduce the possibility of the part in fact failing and providing a danger to data. Consumers can invoke this process through an Apple Retail Store, through an Apple Authorized Company (AASP), or by calling the Apple Technical Support line directly for additional guidance and explanation.
If you own a 27-inch iMac that was bought between the previously mentioned dates, and feel that you have a malfunctioning 3TB disk drive, then Apple also provides an useful little identification number mosaic on the support page (link in source below) to establish whether or not your iMac is covered by this program. iMac owners are simply invited to find the serial number of their machine and afterwards enter it via the support page and hit “Submit” for more details.
Act quick though, as Apple is just providing this replacement program until December 19, 2015, or up until 3 years after the original purchase date, whichever is longer.