Apple expands Keyboard Service Program to include 2018 MacBook Pro and current MacBook Air

After seeing lots of complaints from MacBook users with 2016 and later butterfly keyboards, Apple has today expanded its keyboard service program to cover the 2018 MacBook Pro and MacBook Air notebooks. The company is also using a new material in the third-gen butterfly keyboard that it claims should resolve issues like double key-presses.

The Wall Street Journal reported on the changes today:

Apple on Tuesday said it was changing a material used in its butterfly keyboards and expanding its keyboard-repair program. The program previously covered first- and second-generation keyboards, but now includes coverage of the third-generation keyboards introduced last year on MacBook Air and high-end MacBook Pro models.

The new keyboards and expanded repair program come as Apple today announced the first 8-core MacBook Pro. As noted by The WSJ, here are the two main changes that come with the update:

Changing a material. The company said it has made a change to a material in the keyboard mechanism. Apple didn’t say what specifically changed but said it would help with the double key-press issue. The newly announced MacBook Pros—shipping Tuesday—will have this new material.

Improving repairs. All Mac laptops with butterfly keyboards are now eligible for Apple’s program and are covered for up to four years after the original purchase. Apple said it is also shortening the repair time, which previously could take a week.

Developing…


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