iPhone 12 owners on Google Fi cannot currently access 5G 9to5Google

The iPhone 12 and iPhone 12 Pro went on sale last Friday with 5G touted as a flagship feature, but Google Fi customers are currently not able to use that faster network.

At the start of this month, Google officially detailed how “Fi’s 5G coverage is nationwide and comes included in all plans.” The faster speeds were pitched as allowing for film downloads “in minutes” and 1080p HD video calling, while the map tool was updated to show where 5G is available in the US. 

5G is the next generation of mobile network technology that provides a faster, more stable connection with less lag.

As an MVNO, Google is leveraging T-Mobile’s network, and notes how “You can get 5G on Fi with a 5G-compatible phone designed for Fi, or by bringing your own unlocked device compatible with T-Mobile’s 5G network.”

As such, many iPhone 12 buyers on Fi expected 5G to just work. Instead, “5G On” and “5G Auto” does not show up under Settings > Cellular > Cellular Data Options > Voice & Data. For one Fi user, only “LTE” and “4G” are listed.