Privacy and misuse concerns have been raised about a Microsoft 365 feature that allows companies to spy on employees.
A ‘productivity score’ feature promoted as providing aggregated data on how organizations are performing can be used by managers to monitor individual employees …
The Guardian reports.
Microsoft has been criticised for enabling “workplace surveillance” after privacy campaigners warned that the company’s “productivity score” feature allows managers to use Microsoft 365 to track their employees’ activity at an individual level.
The tools, first released in 2019, are designed to “provide you visibility into how your organisation works”, according to a Microsoft blogpost, and aggregate information about everything from email use to network connectivity into a headline percentage for office productivity.
But by default, reports also let managers drill down into data on individual employees, to find those who participate less in group chat conversations, send fewer emails, or fail to collaborate in shared documents.
Researcher Wolfie Christl says this is problematic as it allows employees to be judged on purely arbitrary metrics, rather than the quality of their work.